Privacy Policy
Effective Date: 21 Oct, 2025
At Fleetwood Home Improvements, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit https://fleetwoodhomeimprovements.co.uk (the "Site") or use our handyman services (the "Services"). By using our Site and Services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information (Provided by You)
- Name
- Email address
- Phone number
- Address (for service appointments)
- Payment information (processed securely through third-party providers)
1.2 Automatically Collected Information
- IP address
- Browser type and device information
- Website usage data, including pages visited and session duration
- Cookies and tracking data (see our [Cookie Policy])
We only collect personal data that is necessary for providing our Services.
2. How We Use Your Information
We use your information for the following purposes:
- Service Fulfillment – To process service requests, schedule appointments, and complete handyman work.
- Customer Support – To respond to inquiries, complaints, or feedback.
- Billing & Payments – To process transactions securely.
- Marketing & Promotions – To send you updates, offers, or service-related notifications (only with your consent).
- Website Improvement – To analyze trends and enhance user experience.
- Legal & Security Compliance – To prevent fraud, ensure security, and comply with legal obligations.
We do not sell or rent your personal data to third parties.
3. Legal Basis for Data Processing
We process personal data based on:
- Consent – When you voluntarily provide information (e.g., signing up for updates).
- Contractual Necessity – When processing is required to deliver our Services.
- Legal Compliance – When necessary to comply with laws and regulations.
- Legitimate Interest – When processing is essential for business operations and does not override your privacy rights.
4. Data Sharing and Disclosure
We may share your personal data with:
- Service Providers – Payment processors, scheduling tools, and IT support providers.
- Legal Authorities – If required by law or to protect our business from fraud.
- Business Transfers – In case of a merger, sale, or company restructuring, your data may be transferred to the new entity.
All third-party service providers are required to comply with data protection laws.
5. Data Security Measures
We take security seriously and implement measures to protect your personal data, including:
- Encryption of sensitive data.
- Secure payment processing through trusted third-party providers.
- Restricted access to personal data within our organization.
- Regular security audits to prevent unauthorized access.
While we follow industry best practices, no online system is completely secure. If you suspect a security breach, please contact us at fleetwoodhomeimprovements@gmail.com immediately.
6. Data Retention Policy
We retain personal data only as long as necessary to:
- Fulfill the purposes outlined in this policy.
- Comply with legal obligations.
- Resolve disputes and enforce agreements.
Once the retention period expires, personal data is securely deleted or anonymized.
7. Your Data Protection Rights
Depending on your jurisdiction, you may have the following rights:
- Access – Request a copy of the personal data we hold about you.
- Correction – Request corrections to inaccurate or incomplete data.
- Deletion – Request deletion of your personal data (subject to legal obligations).
- Objection – Object to processing based on legitimate interests.
- Data Portability – Request your data in a structured, machine-readable format.
- Withdraw Consent – Withdraw consent for marketing or other data processing activities.
To exercise these rights, please contact us at fleetwoodhomeimprovements@gmail.com.
8. Cookies and Tracking Technologies
We use cookies to enhance user experience and track website usage. You can manage cookie preferences through your browser settings. See our [Cookie Policy] for more details.
9. International Data Transfers
If you access our Site from outside Dave, 07523854051 or WhatsApp 07842537980, Fleetwood, FY7 6FG, your data may be transferred and processed in a jurisdiction with different data protection laws. By using our Site, you consent to such transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page, and continued use of our Site and Services constitutes acceptance of the revised policy.
11. Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
📍 Address: Dave, 07523854051 or WhatsApp 07842537980, Fleetwood, FY7 6FG
📧 Email: fleetwoodhomeimprovements@gmail.com
🌐 Website: https://fleetwoodhomeimprovements.co.uk
By using Fleetwood Home Improvements, you acknowledge and agree to this Privacy Policy.