Data Protection Policy

Effective Date: 21 Oct, 2025

At Fleetwood Home Improvements, we are committed to protecting your privacy and ensuring the security of your personal data. This Data Protection Policy explains how we collect, use, store, and safeguard your information when you use https://fleetwoodhomeimprovements.co.uk (the “Site”) and our handyman services (the “Services”). By using our Site, you consent to the practices described in this policy.

1. Scope and Purpose

This policy applies to all personal data collected by Fleetwood Home Improvements from customers, website visitors, and service users. Our goal is to process and store personal data lawfully, fairly, and transparently in compliance with applicable data protection laws.

2. Data We Collect

We may collect the following types of personal data:

2.1 Information You Provide Directly

• Name
• Email address
• Phone number
• Address for service appointments
• Payment information (processed securely through third-party providers)

2.2 Information Collected Automatically

• IP address
• Browser type and device information
• Website usage data, including pages visited and session duration
• Cookies and tracking data (see our [Cookie Policy])

3. How We Use Your Data

We use your data for the following purposes:

• Service Requests & Fulfillment – To schedule and complete handyman services.
• Customer Support – To respond to inquiries, complaints, or feedback.
• Billing & Transactions – To process payments and issue invoices.
• Marketing & Promotions – To send service updates, offers, and promotions (only with your consent).
• Site Analytics & Improvement – To enhance the user experience and website functionality.
• Legal Compliance & Security – To prevent fraud, comply with legal obligations, and protect our business.

We do not sell or rent your personal information to third parties.

4. Legal Basis for Processing Data

We process personal data based on:

• Consent – When you provide explicit consent (e.g., subscribing to a newsletter).
• Contractual Obligation – When processing is necessary to provide our Services.
• Legal Compliance – When required by law (e.g., tax or fraud prevention purposes).
• Legitimate Interest – When processing is necessary for business operations, provided it does not override your privacy rights.

5. Data Sharing and Disclosure

We may share your data with:

• Service Providers – Third-party payment processors, scheduling platforms, and IT service providers.
• Legal Authorities – If required by law, government request, or to protect our legal rights.
• Business Transfers – In case of a merger, sale, or transfer of assets, your data may be transferred to the new entity.

All third parties we engage are required to comply with data protection laws.

6. Data Security Measures

We implement strict security measures to protect personal data from unauthorized access, loss, or misuse, including:

• Encryption of sensitive data.
• Secure payment processing through trusted providers.
• Restricted access to personal data within our organization.
• Regular security audits and updates to prevent breaches.

While we take strong precautions, no online system is completely secure. If you suspect a security issue, please contact us at fleetwoodhomeimprovements@gmail.com.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Data retention periods depend on:

• The nature of the data collected.
• Legal and regulatory obligations.
• Business needs for record-keeping.

After the retention period expires, personal data is securely deleted or anonymized.

8. Your Rights Under Data Protection Laws

Depending on your jurisdiction, you may have the following rights regarding your data:

• Access – Request a copy of the personal data we hold about you.
• Correction – Request corrections to inaccurate or incomplete data.
• Deletion – Request deletion of your data (subject to legal obligations).
• Objection – Object to processing based on legitimate interests.
• Data Portability – Request a copy of your data in a structured, machine-readable format.
• Withdraw Consent – Withdraw consent for marketing or other data processing activities.

To exercise any of these rights, please contact us at fleetwoodhomeimprovements@gmail.com.

9. Cookies and Tracking Technologies

Our Site uses cookies to improve user experience and collect analytics. You can manage cookie preferences through your browser settings. See our [Cookie Policy] for more details.

10. International Data Transfers

If you access our Site from outside Dave, 07523854051 or WhatsApp 07842537980, Fleetwood, FY7 6FG, your data may be transferred and processed in a jurisdiction with different data protection laws. By using our Site, you consent to such transfers.

11. Changes to This Policy

We may update this Data Protection Policy periodically. Changes will be posted on this page, and continued use of our Site and Services constitutes acceptance of the revised policy.

12. Contact Information

For any questions or concerns regarding this Data Protection Policy, please contact us at:

📍 Address: Dave, 07523854051 or WhatsApp 07842537980, Fleetwood, FY7 6FG
📧 Email: fleetwoodhomeimprovements@gmail.com
🌐 Website: https://fleetwoodhomeimprovements.co.uk

By using Fleetwood Home Improvements, you acknowledge and agree to this Data Protection Policy.